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Convert visitors into customers with Webchat
Once you realise the power of combining your live support with an always-available gatekeeper chatbot - your customers will notice the difference!
Get the unfair advantage with customer service and leads
Customers expect real-time and quick responses to their questions, or they will move on somewhere else to answer their questions.
Our chatbot can serve your customers on all platforms to increase customer retention, and build your customer base with 24/7 support to unlimited customers at once.
“The Webchat software has helped us capture and convert more leads than ever before, and our customer satisfaction increased substantially.”
Convert website visitors into leads with Webchat
Every conversation starts with a name and a real phone number, so you can immediately focus on closing the deal instead of fishing for contact details.
Engage leads instantly on your site
Engage your website visitors right when they come in. Livechat makes the conversation real-time.
Keep your leads engaged even when they leave your website
Webchat allows you to text your leads even when they leave your website. We route messages to their mobile phone so you don't lose them.
Respond automatically to questions
Robin, our chatbot, frees up your team's time by answering questions, scheduling appointments, and closing deals automatically. There are no difficult questions for Robin - Robin learns business specific questions, and delivers answers automatically.
Bring website contact forms into the same inbox
Manage leads from your webforms in the one inbox and engage them via text or email. Convert customers that get in touch for support, subscriptions, consultations, and more.
“Having the WebChat software on our website paid for itself 4X in the first month. It has been the best decision we’ve made for our business.”
What do customers think about chatbots?
67% of consumers worldwide used a chatbot for customer support in the past year
40% of customers don't care that a chatbot starts the conversation instead of a human
95% believe customer service is going to benefit from chatbots
80% of questions are answered by chatbots on average
30% of customer service costs are saved by using a chatbot
What do customers like about chatbots
Answers to simple questions
24-hour service availability
Getting an instant response
Easy & smart communication
Friendliness & approachability
Make the Webchat widget yours
Add a personal touch to your chat window by customizing chat icons, colors, and the greeting. Let visitors know who they'll be chatting with. Add names, photos, or even a pic of your business mascot.
A Webchat widget for each of your locations
Need 100 different webchat widgets for 100 locations? We’ve got your back.
Visibility of every interaction
The Webchat can also be tracked by Google Analytics to understand how and when website visitors use it.
Turn chats into revenue
Our team can talk to your prospects in real time and books appointments with connection-building conversations. Replies are guided with pre-defined FAQs, and transfers to business teams help save you time and reduce missed opportunities.
Frequently Answered Questions
What is Webchat?
Webchat is a chat window you can add to your website to get new business. It allows you to engage prospects and address post sales issues in real time. If you are busy, you can text your customers back or even use the chatbot.
What are the Webchat’s features and capabilities?
Webchat gives you ability to:
- Chat with customers live
- Text customers back if you are busy
- Answer FAQs 24/7 with a chatbot
- Respond to chats using the mobile app
- Assign conversations to team members
- Track agent productivity, average resolution times and much more
My team is too busy to use yet another tool. Why should I use webchat?
If your phone is ringing off the hook and your team is missing leads, Webchat offers you an efficient way to capture and convert leads, while freeing up time for your team. Customers today prefer to chat rather than call, why not give them the option to do so.
Can I customize my Webchat?
Make Webchat your own by customizing everything from its size and colours to the ‘away message’ and FAQs. Add your logo, names, photos, custom chat icons, and greetings. Got multiple brands and multiple locations? We’ve got your back! Create a unique Webchat for each one of them.
How can Webchat help me grow my business?
Webchat will help you chat with customers live, reducing the chance that they will navigate away to a competitor’s website. Majority of businesses say that live chat increases revenue and customer loyalty. It also collects your website visitors’ contact details giving you a pipeline of hot leads.
Will the Webchat slow down my website?
The Webchat is light and quick to load, so it will not slow down your website. The chat window loads only after your business webpage has loaded or when a visitor clicks on it to ask a question - you choose. This prevents it from ever affecting your website’s speed or performance.
After 6 months with Cube, our calls have doubled, plus we seem to be converting more leads than ever. I have found Cube to be proactive and supportive, providing loads of advice to help us grow our business. I can t wait to see what the next 6 months bring. Bring it on!
I am one very happy customer! Cube created the most beautiful website for our business. I'm really in love with it. And they have been super helpful (and patient) helping me to navigate it. The whole Cube team have been amazing from the first contact. I feel really supported and glad we made the decision to do this!
The team at Cube are brilliant at what they do. They make the process of operating my website and customer reviews simple and easy. On top of this, their customer service is outstanding. When alerted to any issue, they are on the phone shortly thereafter providing a solution. I cannot recommend Cube enough to those looking for help with their digital marketing service
Since we signed up with Cube in 2019, we have seen a dramatic increase in views, calls and reviews! Above all else, the staff at Cube are incredible! They exercise patience and understanding, are flexible with busy schedules and are so informative. Signing up with Cube was a brilliant business decision.
Cube have played a significant role in assisting our small business to build an online presence. Our account manager has been brilliant in keeping in touch and explaining everything step by step whenever we request support with various queries.
Genuinely impressed and very happy that I am using this service for my pest control business. I find that Cube's approach and systems are an extra competitive edge/weapon over all the other stuff that everyone is doing. I'm being looked after by team member Daniel Diaz, who is informative, intelligent and a great communicator, well done and thanks, Daniel. I'm sticking with Cube!
I can highly recommend Cube to help you with your Google Rankings. I have had a 266% increase in my profile views in a year and also increased traffic to my website. I have been successful in obtaining increased business from people reading my Google Reviews. Cube definitely works for me!
Cube have been just awesome. For a small business like mine, it has made a world of difference generating leads regularly helping my business grow. Highly recommended (unless of course, you are one of my competitors LOL). Thank you Cube!!!! Keep up the good work.
I usually give a marketing company less than a minute of my time, but not Cube. I felt they genuinely wanted to understand my business, consider my situation, and who are confident that they can provide a service to take me up to the next level. They seemed to understand a very basic principle, that of profit-driven marketing and were comfortable and confident talking about money and ROI.
A surprisingly brilliant experience, they over-delivered and have a fantastic product - and I am not often surprised, but was happily so with this company! Emma and Braiden were great at their jobs, and easy to deal with! Highly recommended!
Cube's initial setup and ongoing support to enhance our Google presence for our business has been instrumental in gaining significantly more exposure. With measurable increases across the board, it's clear that the strategies and advice that Cube offers have helped increase business and enquiry that may have been lost to a competitor.
Simon was fantastic in helping our business better utilise the tools Cube provide to increase our enquiries and improve our customer experience & social media presence. We have been using Cube for 12 months and have noticed a real improvement in customers finding our business online.
In the process of setting up a new company and OH MY GOD is their system a LIFE SAVER! I will be using it in other ventures and without a doubt in our new venture too! Software aside, these guys are a great bunch to deal with extremely professional and not to mention genuinely helpful! Highly recommended!!!
The guys at Cube Local have been very helpful and supportive. They have considered I am not very good with online tech and taken the time to explain in great detail. Thank guys. My reviews have instantly started to increase.
Pearse & the whole Cube Local team are great! I’ve been shortchanged in the past, and in the short time working with them they have been helping me grow.
Wow! What a great platform! It makes my life so much easier with day to day tasks and saves me so much time with the automation. I would highly recommend Cube!
I recently started working with Cube Local for my business. The onboarding has been seamless and the platform has been very easy for my team to use.
We have been very impressed by the Cube Local system, and would definitely recommend to others!
Great support from Caine - the platform is so user friendly and team support superb
They make it so easy to use this platform for really busy people and it’s so simple to use. They help you with onboarding and take you through step by step without you feeling left overwhelmed and feeling it’s a daunting process. I’m really looking forward to working with them and they’re always on hand if you have any queries. Highly recommended.
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